1. Cancellations
- Orders may be cancelled subject to platform rules.
- Cancellation charges may apply depending on order status.
2. Refund Eligibility
Refunds may be issued for:
- Failed transactions
- Service non-fulfillment
- Eligible cancellations
3. Refund Timeline
Approved refunds are processed within 3–7 working days.
4. Non-Refundable Services
Certain services may be non-refundable, including:
- Completed deliveries
- Partner dispatch charges
- Special service fees